Best Senior Transportation Services

Great Call is the best senior transportation service.

Our editors independently research, test, and recommend the best products; you can learn more about our review process here. We may receive commissions on purchases made from our chosen links.

Driving is a significant factor when it comes to maintaining independence as we age. But when you or a loved one can no longer drive, it can be challenging.

Luckily, there are many alternatives available for senior citizens to help them get where they need to go and give independence and freedom to those who can’t drive. Having transportation options may also decrease caregiver burden and improve overall health and quality of life. The best senior transportation services are available on short notice, cost-effective, and accessible all over the U.S. Here, we rounded up the best ones.

Best Senior Transportation Services

Best Overall : Great Call + Lyft


Great Call + Lyft

Great Call + Lyft

Why We Chose It: Great Call and its partnership with Lyft is the easiest, most convenient way for seniors to call themselves a ride, making it the best option overall. It is available anywhere Lyft operates to anyone with a Great Call phone.

Pros
  • Available anywhere Lyft operates

  • No app necessary

  • Can order rides on demand

  • Rides are billed directly to your phone bill

Cons
  • Only available to those with Great Call cell phones

  • Coverage may be sparse in rural areas

  • Drivers do not wait or walk you inside

Ride-sharing apps like Lyft have gained massive popularity, but it quickly became apparent that they are tailored towards tech-savvy young adults who always have a smartphone on hand. Many senior citizens who can significantly benefit from using a ride-sharing service do not feel comfortable using an app or would rather speak to someone to make sure that they are going where they need to go. Great Call, a cell phone provider that carries cell phones specifically designed for seniors, saw this need and partnered with Lyft to make the process as easy and trouble-free as possible. 

These phones are easy to use with features most seniors need, such as increased volume, limited distractions, and large buttons. To call a ride, the user simply presses "0" and tells the operator where they need to go. The operator then lets them know what the fare will be and can book the ride for them with its partner Lyft. When the user is ready to leave their location, they simply call back and request a ride home. 

Lyft determines the cost, and fares vary based on location, time of day, and how far the client is going. There is no additional cost for using this service, and Great Call makes it convenient and safe by adding the fare to your monthly cell phone bill, so there is no need to carry cash or worry about giving out credit card numbers. It is best for those with physical limitations or those recovering from surgery who are unable to drive. If you or your loved one owns a Great Call phone and lives in an area where Lyft is available, then this service is one to check out.

Best Budget : iTNAmerica


iTNAmerica

iTNAmerica

Why We Chose It: We chose ITN America as the best for low-cost service because it's a non-profit business that provides cost-effective rides for seniors. Rides can be used for any reason and are not limited to medical appointments.

Pros
  • Non-profit organization

  • Can be used for any type of ride

  • Half the cost of a taxi service

Cons
  • Not available in all areas

The Independent Transportation Network America (iTNAmerica/iTN) provides rides for seniors age 60 or older and those who are visually impaired. It is a non-profit organization and has affiliates across more than 10 states, including California, Delaware, and Tennessee.

It also has trusted transportation partners all over the country. Drivers are available around the clock with no limitations to the purpose of the ride. Drivers provide door-to-door service and can assist seniors with getting in and out of the vehicle as well as carrying bags or groceries. 

iTN charges an annual membership fee of approximately $50 to $60 for a single rider or roughly $60 to $80 for a family. Riders pay for each ride but do not have to worry about carrying cash as rides are deducted from their account. The cost is approximately half of that of a taxi, and users can save money by booking in advance or by sharing rides. Unlike other services, you can use iTN for any kind of ride, as it is not limited to medical appointments. 

All iTN rides are in private vehicles, and drivers are trained to work with those with limitations. Drivers are either paid drivers or volunteers, and each client is matched with people in their area. Overall, if iTN is available in your area, it is an excellent choice for daily transportation when you can no longer drive yourself.

Best for Public Transport : Paratransit


Paratransit

Paratransit

Why We Chose It: Public transit is available in many forms across the country. Public transit agencies are required by law to offer paratransit services to accommodate riders with disabilities.

What We Like
  • Lower cost option, with potential government subsidies

  • Accommodate people with disabilities

  • Integrated into the local communities

What We Don’t Like
  • Require at least a day’s notice to book rides and 30-minute pick-up windows

  • Schedules are not as flexible as private services

Each community offers its own public transportation and often has specialty services, called paratransit for seniors over 65 or for those with disabilities. If you want more information about your community's services, you can contact your local Agency on Aging office. Paratransit services are required to meet ADA requirements and provide door-to-door transportation for disabled adults at a low cost. There are often eligibility requirements such as using a walker, wheelchair, or presence of a mental or physical disability. 

The cost of paratransit varies for each community but is often less expensive than private transportation companies. The expense could potentially be covered by insurance depending on your Medicare part B coverage or if you are on Medicaid. Unlike most private transportation services, paratransit services often require riders to book their ride at least 24 hours in advance, which leaves no ability to get to last-minute or emergency appointments.

There is usually a 30-minute pick-up window, and users may have to wait after their appointment for a ride back home. Paratransit is an excellent option for those who don’t mind waiting and need a low-cost solution for transportation to doctors’ appointments or community outings.

Best for Private Transport : GoGoGrandparent


GoGoGrandparent

GoGoGrandparent

Why We Chose It: GoGoGrandparent is a standout service for seniors that makes ordering private rides easy.

Pros
  • Convenient and fast

  • Addresses senior’s mobility needs

  • Low technology requirements for seniors without smartphones

Cons
  • Expensive

  • All rides are operated by Uber and Lyft, not GoGoGrandparent

GoGoGrandparent is an easy way to get around without driving. GoGoGrandparent allows you to call and request a ride any time, with wait times for pick-up an average of 15 minutes or less. There is no need for a smartphone or app; you just call GoGoGrandparent directly, and it will take care of the rest.

Rides are provided by Uber and Lyft drivers, and GoGoGrandparent ensures the appropriate vehicle is ordered to accommodate your senior’s mobility needs and medical equipment. Seniors are required to transfer themselves into the car, as cars are not wheelchair accessible. GoGoGrandparent keeps all your preferences on file, and drivers are pre-screened to ensure they are a good fit. 

The cost of GoGoGrandparent is a combination of a monthly subscription fee and roughly a $0.27 per minute fee. You can choose from many different plans, starting at around $10 per month all the way up to around $500. The more expensive plans include a meal, pharmacy, and grocery services, as well as medical appointments; depending on your seniors’ abilities and needs, these may be unnecessary. The roughly $10 per month plan only includes transportation services to medical appointments.

GoGoGrandparent is a great option for seniors needing assistance in booking transportation. The company does all the planning and booking for the senior making it an easy and cost-effective solution for those who can no longer drive.

Best for On-Demand Response : Uber


Uber

Uber

Why We Chose It: We chose Uber because you can get rides quickly, it's available in nearly all of the country, and has affordable rates.

Pros
  • Large service area

  • Can request rides on demand

  • Can schedule rides in advance

  • Healthcare providers can schedule rides for their clients

Cons
  • Uber Health is relatively new and underutilized

  • App can be confusing for older adults

  • Must use third party service if you don’t have a smartphone

  • Sparse coverage in rural areas

Uber, the company that has become synonymous with ride-sharing apps, will always be a fan favorite. Originally used by young adults who want to avoid driving impaired, it provides quick and easy service to most areas around the country. Uber drivers are available 24 hours a day.

Need to get to a last-minute appointment or do groceries? Uber rides can be requested on-demand through the app, website, or through a third-party service like GoGoGrandparent. You can also request UberAssist, which sends drivers who provide additional assistance to seniors and people with disabilities. UberAssist drivers are specifically trained to help riders into vehicles and have vehicles large enough to accommodate folding wheelchairs, walkers, and scooters.

Uber rates are competitive and often less expensive than a local taxi service, but they change depending on the time of day, availability, and trip duration. You can use the Uber app to request a ride for yourself, or if you are managing rides for a loved one, you can use the app to send a car to wherever they are. UberHealth, a platform for doctors' offices or senior centers, allows staff to schedule rides for clients on their behalf.

You can schedule rides ahead of time on the app, which is convenient if you are planning for doctor's appointments or trips. Overall, if you are a tech-savvy senior or want to manage rides from afar, Uber is an excellent choice for on-demand transportation.

Best for Insurance Coverage : Veyo


Veyo

Veyo

Why We Chose It: Veyo is a full-service, non-emergency medical transportation broker that works directly with state government agencies and care organizations to manage transportation for Medicare and Medicaid recipients.

Pros
  • Paid directly by insurance

  • Does not require a smartphone to use services but is smartphone compatible

  • Easy to book transportation

Cons
  • Not available in all states

  • Only for non-emergency medical transportation

  • Not able to sign up for Veyo individually

Veyo is a senior transportation service for non-emergency medical transportation that coordinates with Medicare and Medicaid providers. Your insurance plan may cover non-emergency medical transportation, making you a candidate to use Veyo.

You do not need a smartphone to use Veyo; just call the call center directly and request trips as needed. However, if you have a smartphone, there is a convenient app available for tracking rides in real-time. All drivers contracted through Veyo are background-checked, drug-tested, CPR-trained, and have ADA/HIPAA/customer sensitivity training. All vehicles have four doors, are newer than 2006, and have passed safety inspections.  

There is no direct cost for using Veyo services, and all expenses are paid directly by your insurance provider. You need to work with your health plan to determine if it uses Veyo and get signed up prior to calling for your first ride.

Veyo is a great option for seniors with insurance coverage that covers non-emergency medical transportation costs and can help you book rides when needed. However, Unfortunately, it only operates in Arizona, California, Connecticut, Florida, Michigan, Louisiana, and Virginia, with additional markets coming soon.

Final Verdict 

If you or your loved one can no longer drive, there are many services available to help you get where you need to go. Senior transportation services can vary from government or insurance-funded programs to private transportation services. Some companies allow you to dial a call center to schedule a ride or have a user-friendly app to order rides or schedule rides in advance. Some rides are charged to a credit card or billed to your insurance directly, while others like Great Call bill rides directly to your cell phone bill. 

Private transportation companies allow you to schedule rides on-demand, while some public transportation services require you to schedule rides at least 24 hours in advance. Wait times can vary from five to 30 minutes, and many programs offer accessible options for those who use a walker or wheelchair. Some services are available for riders of all ages, while others require you to be over 65 or have a physical or mental disability. Ride-sharing services help decrease caregiver burden, give users increased independence, and allow older adults to attend doctors’ appointments and social events with ease. Ultimately, you'll need to choose one based on your needs.

Compare Providers

Best Senior Transportation Service  Cost Availability
Great Call + Lyft Best Overall Pay per ride, cost determines by Lyft Available to anyone with a Great Call phone in locations where Lyft operates 
iTNAmerica Best For Low Cost Annual fee of about $50 to $80 + cost per ride  Affiliates across 10 states and partners all over the US. For those over 60 
Paratransit Best For Public Transport Varies depending on the community, less than private transportation  Seniors over the age of 65 or those with disabilities 
GoGoGrandparent Best For Private Transport Monthly fee of approximately $10 to $500 plus cost per ride; cost per ride is determined by Uber or Lyft  Older adults or those with disabilities
Uber Best For On-Demand Response Fee per ride determined by Uber Available to anyone where Uber drives 
Veyo Best For Insurance Coverage Fee per ride billed directly to the insurance Operates in Arizona, California, Connecticut, Florida, Michigan, and Virginia

Frequently Asked Questions

What Is a Senior Transportation Service?

Senior transportation services provide rides to older individuals who are unable to drive on their own. They can be operated by ride-sharing apps such as Uber and Lyft or through public transportation services. Drivers are often trained in working with those with physical or mental limitations, and some services are covered by insurance or are government-funded, making them cost-effective solutions to those on a fixed income. 

What Are the Costs Associated With a Senior Transportation Service?

Most senior transportation services charge per ride and costs can vary depending on availability, location, time of day, and distance traveled. Some transportation services are government-funded or covered by insurance, making them very low-cost options. Private transportation services sometimes charge a monthly fee in addition to each ride, while others only charge per ride. If you use a private transportation service, it will be billed directly to your credit card or your phone bill, so there's no need to worry about having enough cash on-hand to pay for your ride.

At What Age Can a Person Begin Using a Senior Transportation Service?

Many senior transportation services are tailored to individuals over the age of 60 or 65 or those with disabilities. It is always best to check with your local agency or insurance company to determine if you qualify. 

Are Senior Transportation Services Available Anytime?

Many services are available 24/7 but depend on driver availability. Some services are only available in some regions of the country. If you are using a service such as Uber or Lyft, there is often limited service in rural areas making wait times longer and rides unavailable at times. It is always best to have a backup option if you live in a rural area or need to be at an appointment that you cannot miss. 

Methodology

We looked at eight senior transportation services available in the U.S. and explored both government-funded options as well as private services that are either private pay or covered by insurance. We looked for ride-sharing options that give seniors the ability to call for a ride instead of using an app or allow someone else to schedule transportation for them.

Was this page helpful?
Article Sources
Verywell Health uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. Rahman, Md Mahmudur, et al. Evaluation of Transportation Alternatives for Aging Population in the Era of Self-Driving Vehicles. IATSS Research, vol. 44, no. 1, 2020, pp. 30–35., doi:10.1016/j.iatssr.2019.05.004