Customer Service Jobs in Healthcare

Wanted: Customer Service Reps - Must Love People!

Female patient at doctor's office front desk
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When you think of customer service and jobs in customer service, you may or may not think about opportunities in the healthcare industry.

But, there are many job prospects for customer service reps in a variety of healthcare companies and industry-related employers. For example, customer service agents are needed in:

  • Health insurance companies
  • Hospital billing departments
  • Medical sales organizations
  • Healthcare service providers (staffing, coding, billing companies, etc.)

...and many more.

In addition to being a great career option in and of itself, a career in customer service can also be a great stepping stone to an even more lucrative career in medical sales.

Job Outlook for Customer Service

According to a report by College for America, customer service reps are in great demand on a national scale, and quality talent is not easy to find. Even with the significant technological advancements, only qualified customer service reps can provide the communication skills and problem-solving capacity needed by most business-to-business and business-to-consumer corporations.

"Even as companies rely more heavily on technology solutions, customer representative jobs are projected to grow 13 percent by 2022," according to Melissa Goldberg, Senior Workforce Strategist at College for America.

It should be noted that this growth rate is considered average, and the growth rate is not as strong as many others in the healthcare industry. That said, the prospects are still strong for customer service careers, even if not as significant as many other health careers. Furthermore, because the field is so large, with over 2.3 million customer service reps working in the United States, even average growth of 13 percent equates to 298,700 new jobs to be created between 2012-2022.

What Do Customer Service Agents Do?

Customer service reps most often handle incoming calls or emails from customers in need of assistance of some sort. It may be something mundane like needing a quote, a price, or guidance with a purchase, or it may be a problem or urgent situation that needs immediate resolution.

Customer service agents must be knowledgeable about their company's products and services so as to be able to best manage the client complain effectively and efficiently, and to the customer's satisfaction.

Sometimes the customer service rep will be provided with scripts, or he or she may have to draw on training exercises to learn how to respond to various issues brought forth by clients.

Some customer service agents are based on-site where they may interact face-to-face with clients, but most handle inquiries via phone or online.

Education Requirements for Customer Service Jobs

Customer service jobs often do not require a higher degree, and many offer on the job training, which makes them an excellent entry level job option for college students or recent graduates, as well of people of all ages and education levels.

Average Salary and Income for Customer Service Reps

According to the Bureau of Labor Statistics, the average customer service rep earns about $30,580 annually, which equates to about $14.70 per hour, if paid hourly.

Additionally, the highest paying employers of customer service reps are in the insurance, scientific and technical fields, all of which include or apply to the healthcare industry. Customer service reps in those fields earned upwards of $16.00 per hour.

Required Skills and Attributes for Customer Service Jobs

Successful customer service agents must LOVE people! You must possess exemplary interpersonal skills. In addition to the aforementioned qualifications of problem-solving and communication skills, customer service reps must also be patient, to deal with difficult customers, conflict, etc. Furthermore, according to the BLS, listening skills are a must. Customer service reps often have to deal challenging situations, personalities, and circumstances. Therefore, customer service agents must be extremely articulate and able to remain calm in tense situations.

Related Careers

If you are interested in customer service jobs, you may also be interested in:

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Article Sources
  • Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition, Customer Service Representatives.