3 Ways to Tell If Your Healthcare Provider Has a Patient-Centered Focus

Most healthcare providers today are trained to take a more patient-centered focus toward the practice of medicine. What this means is that they take time educating their patients about their diseases or conditions. It also means that they encourage questions and collaboration as well as discuss how the condition will impact the patient, not only physically but emotionally as well. And most importantly, they actively involve their patients—and many times family members—in the treatment decisions.

A patient talking to her doctor while smiling

LWA / Getty Images

What Is a Patient-Centered Approach?

A patient-centric approach to medicine is a way for healthcare providers to develop a partnership between healthcare providers, patients, and their families. Whether these healthcare providers are healthcare providers, nurses, or technicians, the goal is to align all healthcare recommendations with the patient's desires, needs, and preferences.

This approach includes focusing on the overall well-being of the patient from day one by establishing good healthcare provider-patient communication. It also means providing not only treatment options but prevention and early detection procedures as well. All of this information is then aligned with each patient's unique characteristics and goals.

The idea of patient-centered care is growing in the United States. What's more, the concept is supported by the American Academy of Family Physicians, American Academy of Pediatrics, American College of Physicians, and the American Osteopathic Association. As a result, more and more healthcare providers are incorporating patient-centered approaches in their practices.

Meanwhile, patient-centered care should not be confused with "patient-directed" care. In this situation, the patient demands certain tests or treatments and views the healthcare provider's role as doing whatever is requested. This is not the purpose of patient-centered care. Patient-centered care is about a collaborative approach where the healthcare provider, the patient, and sometimes the family members, form a decision-making team.

Benefits and Pitfalls

Research published in 2013 has shown that the relationship between a patient and their healthcare provider greatly determines not only the patient's satisfaction with care but also treatment outcomes. In fact, research published in 2010 has shown that patients are more likely to follow healthcare provider's orders when they feel like their healthcare provider is empathetic and in tune with their wants and needs.

Typically, people feel a healthcare provider is empathetic when they acknowledge how the patient feels and shares information or ideas on how to address their unique situation. By contrast, a lack of relationship, including a lack of communication and empathy, can negatively impact a person's health and willingness to follow the healthcare provider's orders.

Other benefits of a patient-centered approach include a better understanding of the patient's goals and desires by the healthcare provider and a better understanding of the disease or condition by the patient, including the risks and benefits of different treatment options. The combination of these two things leads to better decision-making because both the healthcare provider and the patient are working together to address the issue. The end result is improved well-being and health care.

Signs Your Healthcare Provider Has a Patient-Centered Approach

There are three distinct hallmarks of a patient-centered healthcare provider. These include treating you like a person, developing a partnership with you and maintaining an ongoing relationship. Here is an overview of what that looks like:

  • Patient-centered healthcare provider treat you like a person: Too many times, healthcare providers are so focused on the disease or condition that they forget that they are dealing with a real person that has feelings, concerns, and fears. If your healthcare provider takes time to treat you like a person, recognizing and acknowledging your fears and concerns, then she is likely a patient-centered healthcare provider. Patient-centered healthcare providers recognize that they are not just treating your disease or your condition. They are also concerned with overall health and well-being. As a result, they are willing to find out more about your health than just your symptoms. They also are interested in your thoughts, your feelings, your lifestyle, and your habits. All of these things help paint a picture of who you are, which helps them tailor a treatment plan to your specific wants and needs.
  • Patient-centered healthcare provider develop a partnership with you: When your healthcare provider is patient-centered, they'll treat you as a partner when making healthcare decisions. Instead of acting as the final authority, a patient-centered healthcare provider will allow you to have a voice when it comes to your treatment plan. What's more, the healthcare provider tends to provide all the options including the risks and benefits and allows the patient to make a decision based on their goals, values, and preferences. The healthcare provider will encourage questions and is patient in discussing all the alternatives. If you feel like your healthcare provider is talking down to you or trying to force you to make a certain decision, this healthcare provider is not incorporating a patient-centered focus. A patient-centered healthcare provider wants to empower you to make informed healthcare decisions that are right for you. What's more, you have the right to refuse treatment if you want.
  • Patient-centered healthcare providers maintain an ongoing relationship: This approach means that the patient and healthcare provider have a relationship where the healthcare provider is familiar with the patient’s unique circumstances. In other words, the healthcare provider wants to know what else is going on in the patient's life including what specialists they're seeing and what other conditions they're dealing with. When a healthcare provider has a complete picture of the patient's health, they are better able to address the patient's overall health. The healthcare provider also may have systems in place to coordinate care with other providers, and takes an active approach in communicating with the patient's other healthcare providers and specialists.

A Word From Verywell 

When looking for a healthcare provider, search for someone who matches your style and preferences. Remember, healthcare providers' attitudes and personalities are diverse and finding a good match is important. Doing so will not only help determine how satisfied you are with the care you receive but also may determine the likelihood of whether or not you follow their advice.

5 Sources
Verywell Health uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. Epstein RM, Street RL Jr. The values and value of patient-centered careAnn Fam Med. 2011;9(2):100–103. doi:10.1370/afm.1239

  2. American Academy of Family Physicians. American Academy of Pediatrics. American College of Physicians. American Osteopathic Association. Joint Principles for the Medical Education of Physicians as Preparation for Practice in the Patient-Centered Medical Home.

  3. Bowling A, Rowe G, McKee M. Patients' experiences of their healthcare in relation to their expectations and satisfaction: a population surveyJ R Soc Med. 2013;106(4):143–149. doi:10.1258/jrsm.2012.120147

  4. Ha JF, Longnecker N. Doctor-patient communication: a reviewOchsner J. 2010;10(1):38–43.

  5. Entwistle VA, Watt IS. Treating patients as persons: a capabilities approach to support delivery of person-centered careAm J Bioeth. 2013;13(8):29–39. doi:10.1080/15265161.2013.802060

By Sherri Gordon
 Sherri Gordon is a published author and a bullying prevention expert.