Joy Hicks

Auditor, Change Agent

Expertise

Health insurance, Billing, Medical Offices

Education

Ashford University, Northcentral University

Highlights

Experience

Joy B. Hicks, MBA, CPM, is a former writer for Verywell Health covering health insurance, billing, and medical office issues. Joy entered the medical office field in 2001 and has been involved in the entire process of the revenue cycle. She has also been responsible for maintaining departmental policies and procedures, objectives, quality assurance program, and safety standards. Her main objective is implementing new policies to maximize insurance reimbursements. Her major contributions as a supervisor has been upfront collections.

Joy provides revenue cycle consulting services to physician practices and small hospitals by assisting medical office managers and business office managers in implementing strategies to improve billing and collections processes in order to maximize collections and reaching their financial goals.

Education

Joy has an AAS in Business Administration, an undergraduate degree in healthcare administration, and an MBA with a specialization in health administration from Ashford University. She also has over 15 years of on-the-job experience, compliance training, and several certifications including certified practice manager, Medicare billing and customer service excellence. Joy has also attended many seminars related to the healthcare industry over the years.

About Verywell Health

Verywell Health, a Dotdash Brand, is an award-winning online resource for reliable, empathetic, and up-to-date health information on medical topics that matter most to you. We reach more than 300 million readers annually. Verywell Health content is fact checked and reviewed by our Medical Review Board for accuracy and integrity. Learn more about us and our editorial process.

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