Joy Hicks

Auditor, Change Agent


Health insurance, Billing, Medical Offices


Ashford University, Northcentral University



Joy B. Hicks, MBA, CPM, is a former writer for Verywell Health covering health insurance, billing, and medical office issues. Joy entered the medical office field in 2001 and has been involved in the entire process of the revenue cycle. She has also been responsible for maintaining departmental policies and procedures, objectives, quality assurance program, and safety standards. Her main objective is implementing new policies to maximize insurance reimbursements. Her major contributions as a supervisor has been upfront collections.

Joy provides revenue cycle consulting services to physician practices and small hospitals by assisting medical office managers and business office managers in implementing strategies to improve billing and collections processes in order to maximize collections and reaching their financial goals.


Joy has an AAS in Business Administration, an undergraduate degree in healthcare administration, and an MBA with a specialization in health administration from Ashford University. She also has over 15 years of on-the-job experience, compliance training, and several certifications including certified practice manager, Medicare billing and customer service excellence. Joy has also attended many seminars related to the healthcare industry over the years.

Verywell Health Editorial Process

Verywell Health is an award-winning online resource for reliable, understandable, and up-to-date health information on the medical topics that matter most to you. We take a human approach to health and wellness content and reach more than 300 million readers annually.

Our editorial team includes writers, editors, and fact checkers who make sure our information is clear, accurate, and useful so you can make confident choices about your health.

Our writers are notable voices in their respective disciplines, from physicians to medical journalists to patients/patient advocates. These individuals are specifically selected for their extensive knowledge and real-world experience, as well as their ability to communicate complex information in a clear, helpful, and unbiased way.

Our team of qualified and experienced fact checkers provide a critical step in our commitment to content integrity. Fact checkers rigorously review articles for accuracy, relevance, and timeliness. We use only the most current and reputable primary references, including peer-reviewed medical journals, government organizations, academic institutions, and advocacy associations.

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