Healthcare Professionals Medical Technology Population Health Print Population Health Management Case Study: Kaiser Permanente Electronic Clinical Surveillance for Identifying Care Gaps Medically reviewed by a board-certified physician Written by twitter linkedin Written by Kevin Hwang, MD, MPH Kevin O. Hwang, MD, MPH, is board-certified in internal medicine and clinical informatics. Learn about our editorial policy Kevin Hwang, MD, MPH Updated on June 24, 2019 More in Healthcare Professionals Medical Technology Population Health Electronic Health Records Health Monitoring Technology Telehealth Geriatric Care Healthcare Compensation Office Management Medical Supplies Electronic health records (EHRs), patient registries, and other health information systems are valuable tools for population health management. The basic concept is to scan electronically available health data for warning signs to identify patients who might benefit from extra attention from the health care team. This case study will highlight a real-life example of how a health care system, Kaiser Permanente Southern California (KPSC), conducts electronic surveillance of health information to identify opportunities to improve the quality of health care (“care gaps”) in the outpatient setting. The salient features of KPSC Outpatient Safety Net Program were described by Kim Danforth and colleagues in a 2014 article in the eGEMs journal. Guiding Principles A few guiding principles of the KPSC Outpatient Safety Net Program are worth noting. First, the program is based on the premise that care gaps exist despite best efforts to provide high-quality health care. If 990 out of 1,000 patients with abnormal lab results receive appropriate follow-up, that still leaves 10 patients who would fall through cracks. Second, the overall approach is to conduct electronic surveillance of clinical data apart from the actual provider-patient encounter. Just as the name implies, the program functions as a safety net to “catch” patients whose problems might slip by unnoticed during the course of a busy clinic session. KPSC used their Epic-based EHR to monitor lab results and medication prescriptions for red flags. Third, the purpose of the program is to identify patients who need extra attention or follow up care, rather than evaluate performance of individual physicians. The “blame-free, safety oriented” nature of the program likely increased acceptance by health care providers. Criteria Leadership used the following criteria to determine if an individual safety net program would be developed. Clinical Impact: A safety net program was not deemed worthwhile if it did not address a significant patient safety issue.Identification: The care gap needed to be easily identified through structured data in the EHR, such as lab values or diagnosis codes. Filtering structured data is much easier than conducting natural language processing of free text notes.Follow up: Adequate personnel and resources were required to follow up with patients. If a large number of patients would be affected, automated solutions were sought (e.g. automatically send reminder letters to patients) Individual Safety Net Programs A total of 24 safety net programs were described in the article, with each focused on a specific care gap. Programs were established to aid the diagnosis of cancer (cervical, colorectal, prostate), chronic kidney disease, and hepatitis C by improving the detection and timely follow-up of abnormal screening tests. Other programs monitored for potential adverse effects of medications. This was achieved by identifying abnormal lab values that would suggest that drug levels were too high or were harming the kidneys, liver, or other organs. The medication monitoring programs also identified patients who were prescribed potentially harmful doses of individual medications or combinations of medications. There were programs to improve follow up of other abnormal tests or identify patients who would benefit from vaccinations and health counseling. This case study reviewed an example of how electronic health information tools can identify opportunities to improve population health. Although the original report did not discuss the actual impact on patient health outcomes, it described an overall framework for implementing such a program. Was this page helpful? Thanks for your feedback! Get tips on how to better manage your health practice. Sign Up You're in! Thank you, {{form.email}}, for signing up. There was an error. Please try again. What are your concerns? Other Inaccurate Hard to Understand Submit Article Sources Verywell Health uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial policy to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy. Danforth KN, Smith AE, Loo RK, Jacobsen SJ, Mittman BS, Kanter MH. Electronic Clinical Surveillance to Improve Outpatient Care: Diverse Applications within an Integrated Delivery System. EGEMS (Wash DC). 2014;2(1):1056. Continue Reading