How Doctors Are Failing Thyroid Disease Patients

thyroid impact on body

Illustration by Brianna Gilmartin, Verywell

The thyroid disease community has continually mentioned the lack of support they experience and the difficulty they have navigating the unhelpful information that exists both on and offline for their condition. With that, we surveyed 840 people with various forms of thyroid disease to help shed light on this often overlooked and misunderstood condition.

Summary of Key Findings

  • Regarding their healthcare team, 1 in 9 believes they are being ignored.
  • Regarding treatment, only 6% felt completely satisfied, with 1 in 5 feeling completely unsatisfied.
  • Only 17% think their physician is a good source of support.
  • When discussing their condition and symptoms, 12% believe their treatment team doesn’t believe them.
  • 43% changed doctors due to bedside manner and 41% due to unavailable tests or treatments.
  • No matter how long they’ve been getting treatment, only 35% claim they’ve gotten better.
  • All aspects of life—professional, social, romantic/sexual, athletic, personal/hobbies— for 73% have been affected.
  • 45% have been receiving treatment for over 10 years.
  • When looking for information, 87% evaluate multiple sources in efforts to manage their condition. 
  • 38% trust health websites versus 40% who rely on physicians.

A Lack of Support

According to the National Institute of Diabetes and Digestive and Kidney Diseases, about 5 out of every 100 people in the U.S. have hypothyroidism. But thyroid disease itself refers to not just hypothyroidism and hyperthyroidism, but also anatomical abnormalities like goiter and even thyroid cancer, which is estimated to present in over 50,000 people in the U.S. in 2020, according to the American Cancer Society.

But no matter the specific condition, any patient with thyroid disease will tell you that they don’t usually feel supported or believed when discussing their symptoms. Across the U.S., 12% of respondents believe that their treatment team—their doctor, nurse, endocrinologist, and other specialists—don’t believe them when they discuss their condition and symptoms. And only 17% actually think their physician is a good source of support.

The fact that 1 in 9 patients believe they’re simply being ignored by their healthcare team is an alarming statistic that should make every thyroid specialist take heed.

Additionally, respondents reported feeling only minorly supported, if at all, by their employers. Almost half (46%) stated that they receive absolutely no support from their employers and 39% believed their employer didn't think they even had a thyroid-related condition. On top of that, only 30% believed their family is a good source of support.

Silent Symptoms Are Real

Symptoms of thyroid disease are not trivial. According to respondents, every symptom is felt so severely that it’s brought up for discussion with their healthcare team every time they meet.

Symptoms are not just present but have a serious impact on the lives of thyroid patients too. For 73% of respondents, all aspects of their lives—professional, social, romantic/sexual, athletic, personal/hobbies—have been moderately or significantly affected.

In fact, athletic activities suffered the most, with 84% mentioning significant impact. Thirty-nine percent mentioned a significant impact on their professional lives.

An Ever-Changing Diagnosis

Across the country, the individual health conditions that many thyroid disease patients face are far from uniform.

This coupled with the fact that 68% changed doctors at least once—and that almost half (45%) have been receiving treatment for over 10 years—reinforces a notion that true diagnosis remains elusive.

Moreover, only 6% of survey respondents felt completely satisfied with their treatment, with 1 out of 5 feeling completely unsatisfied. And no matter how long they have been getting treatment, only 35% claim they’ve gotten better over time.

Patients Without Patience

Thyroid disease patients still remain resilient in the constant uncertainty of their condition. While a majority admit they might actually understand less about their condition than they think, 19% claim they completely understand every facet and 30% have had a TSH test in the last month.

And, if they can’t get the answers they’re looking for, thyroid patients will hit the pavement. As noted above, 68% of respondents have changed doctors at least once, and, of those who have, about half have had to do it 2 to 4 times.

Thyroid patients are also diligent in pursuing any treatments that could help them. But if patients don’t know about treatments, they can’t try them.


Thyroidectomy Patients Share Tips for Working With Doctors

All thyroid cancer patients surveyed had never even taken the most prominent thyroid cancer drugs, like Tafinlar, Nexavar, Mekinist, Lenvima, Cometriq, or Caprelsa, which might suggest they either aren’t aware they exist or they’ve decided they won’t be effective.

Turning Online for Answers

Ultimately, all of these struggles result in thyroid patients being very skeptical of claims made for their disease management. Thus, 87% evaluate multiple sources of information to manage their condition.

This includes health information websites, government/hospital websites, their healthcare team, patient advocacy websites, pharmaceutical websites, and their family, friends, and spiritual counselor.

In fact, 38% of respondents stated that health websites are most often the trusted resource they use to find information on managing symptoms, compared to a very close 40% who rely on their physicians.

Strikingly, health information websites even outrank doctors as a source of trust for evaluating test results and treatments.

An Underserved Population

Thyroid disease patients of every stripe, spread across the country and the world, are simply not having their needs met by the healthcare landscape. So, what can we do to serve them?

Doctors, nurses, nutritionists, counselors, massage therapists, and other frontline care providers need to believe the women, the young, and the people of color who report fatigue, memory loss, pain, and other symptoms that relate to thyroid disease. If they don't, something has fundamentally broken down in the relationship between healer and patient.

Prescription drug makers and many health information websites—especially those operated by academic centers, hospitals, advocacy groups, or national governments—must also take a hard, long look at their digital offerings. They must engage and educate patients.

Survey Methodology

Survey respondents were identified through outreach to Verywell's Real Life With Thyroid Disease Facebook community (moderated by Verywell) and the Verywell email community. All participation was 100% voluntary. Respondents were incentivized by the chance of winning 1 of 8 $25 gift cards to Amazon, at specified intervals, if at least 75% of questions were answered.

Data was compiled using Google forms and anonymized. Data cleaning and statistical analysis were performed using Excel. Data visualization was performed using Datawrapper.


Of our 840 total respondents:

  • 95.1% identified as female
  • 82.3% identified as non-latinx white
  • Ages ranged from 18 to over 65
  • 60% were married and 25% were divorced, widowed, or separated
  • 5% had no high school degree, 30% completed some college, and 34% had a college degree or higher
  • 35.7% made under $50K annually, 1% made $250K or more, and 22% preferred not to disclose their income
  • 54% were employed either full or part-time, 24% were retired, 11% were disabled, and the rest were short-term or long-term unemployed
  • 40% live with only a single child in the household (of those living with children)
  • 48% receive insurance through their employer or spouse, 28% through medicare/medicaid, 10% through state exchanges, and 14% do not have insurance
  • All states in the U.S. and 30 countries were represented in responses, including Australia, Barbados, Belgium, Brazil, Canada, Curacao, Ecuador, Egypt, England, Estonia, France, Germany, Greece, India, Ireland, Jamaica West Indies, Malta, Mexico, New Zealand, Nigeria, Northern Ireland, Pakistan, Portugal, Scotland, South Africa, Spain, Sweden, Switzerland, The Netherlands, and Wales


While our respondents were very generous with their thoughts on living with thyroid disease, we did face certain limitations in producing this research. Remotely administered surveys face self-report bias, interpretation error, and can have trouble capturing context for findings, specifically the chronology of patient diagnosis or pursued treatments.

We expected significant bias from our respondent pool towards trusting Verywell. But, while we did see some preference for our website over close competitors, we were neither the most trusted institution in the space nor the most trusted health information website.

Our respondents also interpreted our survey questions in ways we didn’t anticipate, providing data that needed significant clean-up before it could be used.

While our response pool was substantial for our overall analysis, when we stratified the responses by condition, geographic region, insurance, or age group, the sample size for more targeted analysis became statistically insignificant.

Moreover, our analysis did not use SPSS, Stata, R, SQL, or any of the traditional data analysis techniques that are considered industry standards. While this allowed us to produce a more lightweight analysis, we encountered some limitations in developing more granular findings tightly associated with a specific condition, the trust of an individual institution, or age group.

Contact Us

If you would like to contact the Verywell team for more information on this survey, please email And feel free to check out Verywell's Real Life With Thyroid Disease community on Facebook or sign-up here for our daily thyroid disease newsletter.

2 Sources
Verywell Health uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
  1. National Institute of Diabetes and Digestive and Kidney Disease. Hypothyroidism (underactive thyroid).

  2. American Cancer Society. Key statistics for thyroid cancer.

Additional Reading
  • Centers for Disease Control and Prevention. Thyroid Cancer. Updated July 15, 2019.